USCIS MAKES IT EASIER TO ASK ABOUT ADOPTION APPLICATIONS

District Offices Create Email Boxes to Respond to Questions

August 24, 2006

WASHINGTON, D.C. -U.S. Citizenship and Immigration Services (USCIS) invites parents with questions on pending international adoption applications to make use of newly designated email addresses devoted solely to international adoptions. Each USCIS District Office will have a dedicated electronic mail address reserved solely for customer service on international adoptions.

Given the complex and highly charged issues surrounding international adoptions, prospective adoptive parents frequently have difficult and urgent questions that are not easily addressed through routine customer service channels. The new e-mail service will expedite customer communications with USCIS on issues ranging from the completion of application forms to questions involving case status. The email addresses can be obtained by calling the USCIS National Customer Service Center information line at 1-800-375-5283.

USCIS anticipates that this new service will offer prospective adoptive parents more timely answers to their questions.

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