Dear Editor,

I clicked on the link to check status, got to the page, and very carefully entered the 13 digit case number. I received an answer that they could not find the case. I repeated the process even more carefull and got the same answer. Why?

T Turov

Editor's note:
It is the Receipt Number that needs to be entered. You can read FAQ on INS's website regarding Online Case Statue System at https://egov.ins.usdoj.gov/graphics/cris/jsps/faq.jsp.

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