Dear Editor:
My request for a fiance visa was recorded on 10/22/2002 and I was told it would take 60 to 90 days to process. I accepted this as realistic and sat back to wait. Taking into account that the Christmas period was included in the processing period I allowed an extra week before contacting the Texas INS office.
When I eventually was able to contact a live person, to say that they were unhelpful and uninterested would be an understatement. Since then I have tried writing, faxing, telephone and e-mail. It seem there is a deliberate policy of ignorance.
Any suggestions on how to get them to act as "civil servants"? To balance my comments, I would like to commend the London Embassy visa department. They have a web site with e-mail and their best response time to my enquiry so far has been 5 minutes. I'd like to thank Immigration Weekly for keeping me better informed and preventing me from attempting to swim the Rio Grande.
Ken Gambrill
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